XO Communications

Self-Service Initiatives

Asset Management

• 12.1.2010: Wireframes, Round 1 (PDF) 4 screens
• 12.3.2010: Wireframes, Round 2 (PDF) 4 screens
• 12.8.2010: Wireframes, Round 3 (PDF) 4 screens
• 12.14.2010: Mockups, Round 1 4 screens
• 12.17.2010: Mockups, Round 2 5 screens, including Expanded view of the Telephone Number list within Asset Details

Splash Pages

• 11.1.2010: Mockups, Round 1 4 screens: modal window and static page versions
• 11.4.2010: Mockups, Round 2 4 screens: modal window and static page versions

• 11.17.2010: HTML/CSS Templates:

  • Modal Splash Page, Marketing
  • Modal Splash Page, Informational
  • Static Splash Page, Marketing
  • Modal Splash Page, Informational

Business Center Performance

• 9.27.2010: Mockups Round 1: Homepage [PDF] PDF with 4 pages
• 9.30.2010: Mockups Round 2: Homepage and Secondary Pages 3 screens: Home, Search Results and Location Details
• 9.30.2010: Mockups Round 2: Search Options [PDF] PDF with 1 page
• 10.4.2010: Mockups Round 3: Home, Search, Account, Support, Pay now 4 HTML pages
• 10.7.2010: Mockups Round 4: Home, Search, Account, Support, Pay now 6 HTML pages
• 10.11.2010: Mockups Round 5: Home, Search, Account, Support, Pay now 7 HTML pages
• 11.8.2010: Contact Us/Create Support Ticket Mockups, Round 1 7 screens
• 11.10.2010: Contact Us/Create Support Ticket Mockups, Round 2 12 screens
• 11.11.2010: Contact Us/Create Support Ticket Mockups, Round 3 3 screens, showing Create Support Ticket headings
• 11.16.2010: Create Support Ticket Mockups, Round 4 2 screens, showing modal window for Access Hours

• 11.24.2010: HTML/CSS Templates:

  • Homepage
  • Search Results
  • Location Details
  • Support Center
  • Billing Preferences
  • Contact Us - Step 1A
  • Contact Us - Step 1B
  • Contact Us - Step 1C
  • Contact Us - Step 1D
  • Contact Us - Step 2
  • Contact Us - Step 3 (Question)
  • Contact Us - Step 3 (Feedback)
  • Create Ticket - Step 3A
  • Create Ticket - Step 3B
  • Create Ticket - Step 3C
  • Create Ticket - Step 4A
  • Create Ticket - Step 4B

User Profile/Preferences

• 9.22.2010: Mockups, Round 1 3 screens
• 9.29.2010: Mockups, Round 2 5 screens
• 10.11.2010: New User Profile/Prefs Mockup, Round 1 1 screen

• 10.26.2010: HTML/CSS Templates:

  • My Profile
  • Notification Preferences 1
  • Notification Preferences 2
  • Notification Preferences 3
  • Notification Preferences 4
  • New User Preferences

OFM Redesign

• 8.31.2010: Mockups, Round 1 7 screens
• 9.16.2010: Location/TN Profile Mockups, Round 1 8 screens
• 9.21.2010: Location/TN Profile Mockups, Round 2 9 screens

• 10.7.2010: HTML/CSS Templates:

  • Dashboard A (Initial View)
  • Dashboard B (Account Info popup)
  • Dashboard C (Additional Services popup)
  • Search Results A (Initial View)
  • Search Results B (Popup menu)
  • Telephone Number Profile
  • TN Profile - Voicemail Settings - General
  • TN Profile - Voicemail Settings - Aliases
  • Location Profile
  • Loc Profile - Calling Line ID Wizard A (Initial View)
  • Loc Profile - Calling Line ID Wizard B (Step 1)
  • Loc Profile - Calling Line ID Wizard C (Step 1 expanded)
  • Loc Profile - Calling Line ID Wizard D (Step 2)
  • Loc Profile - Calling Line ID Wizard E (Step 3)
  • Loc Profile - Calling Line ID Wizard F (Confirm)
  • Additional Services Page

Network Outage/Maintenance

• 8.18.2010: Mockups, Round 1 3 screens: Outage Web Alert, Maintenance Web Alert, and Multi-Day Maintenance Web Alert
• 8.23.2010: Mockups, Round 2 3 screens: Outage Web Alert, Maintenance Web Alert, and Multi-Day Maintenance Web Alert

• 12.2.2010: HTML/CSS Templates:

  • Network Impact Web Alert
  • Network Maintenance Web Alert
  • Network Multi-Day Maintenance Web Alert

Order Status

• 7.12.2010: Mockups, Round 1 7 screens
• 7.14.2010: Mockups, Round 2 8 screens, including Status Descriptions pop-up
• 7.23.2010: Order Lifecycle Email Graphic 1 screen

• 8.16.2010: HTML/CSS Templates:

  • My Services
  • Order Status Listing, view A
  • Order Status Listing, view B
  • Order Status Details
  • Order Status Action, step A
  • Order Status Action, step B
  • Order Status Action, step C
  • Order Lifecycle Description
• 11.15.2010: Order Status Performance Revisions, Mockups Round 1 5 screens

• 11.29.2010: Revised HTML/CSS Templates:

  • Order Status Listing, view A Showing Order Lifecycle area expanded
  • Order Status Listing, view B Showing Order Lifecycle area collapsed
  • Order Status Search Results
  • Order Status Details, view A Showing Order Details tab
  • Order Status Details, view B Showing Order Activity tab
  • Order Status Details, view C Showing Related Orders tab

eSIP Phase II Improvements

• 5.5.2010: Wireframes, Round 1 (PDF) 6 screens, showing 2 use cases
• 5.6.2010: Wireframes, Round 2 (PDF) 6 screens, showing 2 use cases, revised
• 5.10.2010: Mockups, Round 1 6 screens
• 5.11.2010: HTML Template: Step 3A
• 5.11.2010: HTML Template: Step 3B
• 5.11.2010: HTML Template: Step 3C, case 1
• 5.11.2010: HTML Template: Step 3C, case 2
• 5.11.2010: HTML Template: Step 3D, case 2